Maintenance to look after your property between bookings
An incident in a tourist property affects both the owner and the guest. AlicanteStay coordinates the maintenance of the property and also offers full refurbishments and interior decoration, so you can deal with anything from a one-off need to a wider improvement.
What service do you need
| Situation | How we can help |
|---|---|
| Incident during a stay | Guest support and coordination of the necessary repair. |
| Wear and tear of the property | Assessment of maintenance needs and of the work to be scheduled. |
| Renovation of the property | Full refurbishment and decoration service tailored to the project. |
Quote according to the work
The scope, materials and timescales depend on each job. Tell us what your property needs so we can define a proposal before commissioning the work. Guest support is available from 6:00 to 21:30 every day; technical intervention is coordinated according to the type of incident and availability.
Operations connected to your bookings
Coordination between bookings, cleaning and maintenance helps detect needs and plan work around the stays. The owner has monthly reporting and a portal to check statistics, occupancy and profitability.
More information on full maintenance · Cleaning between bookings · Full management and services
From a detected incident to a concrete action
A useful report explains what is happening, where and how it affects the property. It does not need an improvised diagnosis. Knowing whether the problem prevents access to the property, use of an advertised appliance or preparation for the next arrival makes it possible to decide the next step and coordinate the right person.
The owner must know what work is proposed and what quote it requires. It is advisable to define responsibilities and the authorisation procedure in advance, especially if you live outside Alicante. We do not treat any repair as authorised simply because we manage the bookings.
What information helps organise maintenance
| Information | What it is for |
|---|---|
| Description and location of the incident | Identifying the affected item and avoiding visits without context. |
| Occupancy status and upcoming bookings | Coordinating access and the repair around the stays. |
| Model or documentation of the equipment, if available | Helping the professional who has to carry out the work to assess it. |
| Previous work | Recognising recurring problems and reviewing how they were handled. |
| Accepted scope and quote | Making the tasks, materials and authorisation clear. |
Preventive maintenance and work between stays
Planning a check lets you choose dates with less impact on the calendar. Before a busier period, it is useful to review the condition of the advertised equipment, the access and the upkeep needs. A list of items per property helps distinguish a pending task from a new incident.
If a repair may affect an arrival, it is not enough to block the day of the work: you must consider when it finishes and the preparation afterwards. Coordination with cleaning between bookings and calendar management avoids committing a property that is not yet ready.
Refurbishments and decoration: define the goal before commissioning
A full refurbishment and a decorative improvement have different scopes. Before deciding, identify what need you want to solve: upkeep, functionality, layout or presentation. The quote should detail the planned work and its relation to how the property is used.
The commercial goal does not justify promising that a refurbishment will increase income by a specific figure. It is better to compare cost, need and possible effects, keeping investment separate from ordinary expenses. See our full maintenance service for more intervention options.
Questions about incidents and quotes
Does support from 6:00 to 21:30 mean immediate repair?
No. Guest support is available from 6:00 to 21:30 every day; technical intervention depends on the incident, the availability of the professional and the materials needed. They are related services, but not the same.
What work is included in the 14 % + VAT management fee?
The proposal must distinguish the coordination of tourist management from work, materials and refurbishments that require a quote. The commission should not be read as an unlimited fund for repairs.
Can I delegate coordination if I live abroad?
We can assess the operation with the information on the property. It is important to agree a contact person, the approval procedure and how the status of each job is reported.
Review your property’s needs with us
Tell us the location, describe the incident or refurbishment you have in mind and let us know if there is an upcoming booking. With that information we can assess the next steps.