Managing bookings for a tourist apartment starts before arrival and ends after departure. AlicanteStay connects the calendar, guest support and preparation of the property so the owner does not have to coordinate each task separately.
A clear calendar for every channel
We manage properties on 20 booking portals, including Airbnb, Booking, Agoda and Vrbo. Availability must reflect confirmed bookings, blocks for the owner’s own use and the dates on which the property cannot receive guests. Opening more channels only makes sense if that information is kept coordinated.
When taking on a property we review existing bookings, the published conditions and who has access to each account. If you change manager, it is important not to cancel or duplicate listings hastily: the transition must first be organised and commitments to guests respected.
What happens at each stage of a booking
| Moment | Task | Information needed |
|---|---|---|
| Before booking | Answering questions about capacity, equipment and conditions. | Description and photographs that are faithful to the property. |
| Booking confirmed | Checking dates and organising the next steps. | Updated calendar and accepted conditions. |
| Before arrival | Coordinating access and preparation. | Clear instructions and planned cleaning. |
| During the stay | Handling questions and incidents. | Communication channel and criteria for action. |
| After departure | Coordinating cleaning, laundry and any needs detected. | Condition of the property and next arrival. |
Guest support from 6:00 to 21:30
We offer guest support from 6:00 to 21:30. A question about access does not need the same treatment as a breakdown: organising communication lets us identify urgency and coordinate the next step. Opening hours do not mean every technical repair is carried out immediately; that depends on the problem and the means required.
It also helps to anticipate repeated questions. A clear explanation of how to get there, how to use the equipment and how to follow the rules reduces last-minute messages. The information must match the specific property, without promising services that do not exist.
Owner control without handling every message
The owner portal lets you check statistics, occupancy and profitability, and the monthly report summarises how things are going. To interpret the result, we distinguish bookings, nights stayed and payments: they can correspond to different dates.
The owner collects from the platforms and pays our fees after being paid. The strategy is completed with dynamic pricing and daily manual review and cleaning between bookings.
Tourist rental management with clear costs and reporting
AlicanteStay offers all-inclusive tourist rental management for 14 % + VAT. The owner collects directly from the platforms and pays our fees after being paid. Before signing, we specify the calculation basis, the treatment of taxes and the services specific to the property.
| Item | Starting terms |
|---|---|
| Tourist rental management | 14 % + VAT; scope and conditions detailed in the proposal. |
| Cleaning | From €35, depending on the size and needs of the property. |
| Laundry | From €25, all included. |
| Information for owners | Monthly reporting and a portal with statistics, occupancy and profitability. |
Cleaning and laundry are built into the price guests pay for their bookings. Refurbishments, maintenance work and decoration are quoted according to the job: a works budget is not assumed to be included in the commission. See plans and pricing.
Frequently asked questions
Can I block dates to use my property?
You must tell us the dates and check that there are no confirmed bookings. These blocks must be reflected in all calendars before accepting new stays.
What do you need if I already have bookings?
The calendar, the conditions of each booking, the listing information and the relevant access. We will define a transition with you that keeps guest support running.
Does it include maintenance?
We coordinate incidents as part of operations. The scope and quote for technical work are defined according to the job; see maintenance management.
Let’s talk about your property
Tell us where the property is, its capacity, whether it already receives bookings and which tasks you want to delegate. We will review the needs and scope of the service with you.
Request a valuation657 632 204