Arrival is the moment when a stay is most likely to go wrong. If guests cannot find the building, do not receive the instructions or cannot open the door, that poor first impression is likely to end up in a review.
At AlicanteStay we take care of the whole guest journey, from the first message to the check after departure. It is included in holiday rental management, so you do not have to keep an eye on the phone or travel to hand over keys.
What we do at each stage of the stay
| Stage | What we do |
|---|---|
| After booking | We confirm the details, ask for the arrival time and answer any questions. |
| Before arrival | We collect the traveller registration details and send the instructions and the property guide. |
| Arrival | Self check-in or in-person welcome, depending on the property. |
| During the stay | We look after guests from 6:00 to 21:30, every day, and coordinate any incidents. |
| Departure | We remind guests of the check-out time, coordinate the cleaning and check the condition of the property. |
Self check-in or in-person welcome
There is no one formula that suits every property. The building, the type of lock, the size of the group and what the community of owners allows all influence the decision.
| Self check-in | In-person welcome | |
|---|---|---|
| Advantage | Guests can arrive without waiting for anyone. | Lets us explain the property and answer questions on the spot. |
| Requires | A reliable lock or access system and very clear instructions. | Agreeing a time with the guest. |
| Suits | Apartments with simple access and stays of only a few people. | Large properties, groups, or buildings where access is more complicated. |
If you are thinking of installing an access system, first read our guide to smart locks for holiday apartments.
Traveller registration (registro de viajeros)
Real Decreto 933/2021 (Royal Decree 933/2021) requires traveller details to be reported to the authorities. As part of the management service, we register the property in the system, organise the collection of the data and make the submissions within the legal deadlines, so that you do not have to. There is more detail in our guide to traveller registration in Alicante.
Guest guides in several languages
We prepare a guide for each property with how to get there and get in, how the property works, the house rules and contacts. It avoids many repeated questions and arrival mistakes. It also helps guests discover the city, as our Alicante guide does.
When there are incidents
We log every incident, prioritise it and coordinate the technicians. Repairs that require it are approved with you beforehand, except in an emergency. You will find more information under maintenance and cleaning and laundry.
FAQ
Is check-in included in the commission?
Organising check-ins and check-outs is part of holiday rental management at 14 % + VAT. If a property needs an installation, such as a lock, it is quoted separately.
Do you look after guests at night?
Support runs from 6:00 to 21:30, every day. That is why we give the instructions in advance and agree how to proceed for late arrivals.
Can I hire just the check-in service?
We can consider partial services depending on the property and the area. Tell us what you need and whether you already have active bookings.
Do I have to install an electronic lock?
Not always. It depends on the property and the building. In some properties handing over keys in person works better.
Stop worrying about every arrival
Tell us where your property is and how guests get in today. We will tell you which entry system suits it best.
Request a valuation of your property
Tell us about it and we will contact you to review the income it could generate and what managing it would involve.